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Order Guide

 Buyers of Commodities 


Product, Quantity, Target Price, Specification details in LOI Letter of Intent 


Confirm Payment Terms Agreeable, TOP 50 Bank Commission USD


Confirms OK to proceed with Buyer the Price, Origin, Terms in FCO, organise meeting to proceed SWIFT POF POP ICPO SPA MT799 instruments

General Payment Terms


TERMS AND CONDITIONS Application and entire agreement 1.These Terms and Conditions apply to the provision of the services detailed in our quotation (Services) by Man With Van Logistics Limited a company registered in England and Wales under number 11805236 whose registered office is at 7 Bell Yard, London, WC2A2JR (we or us or Service Provider) to the person buying the services ( you or Customer). 2.You are deemed to have accepted these Terms and Conditions when you accept our quotation or from the date of any performance of the Services (whichever happens earlier) and these Terms and Conditions and our quotation (the Contract) are the entire agreement between us. 3.You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. Interpretation 4.A "business day" means any day other than a Saturday, Sunday or bank holiday in England and Wales. 5.The headings in these Terms and Conditions are for convenience only and do not affect their interpretation. 6.Words imparting the singular number shall include the plural and vice-versa. Services 7.We warrant that we will use reasonable care and skill in our performance of the Services which will comply with the quotation, including any specification in all material respects. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary. 8.We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the quotation; however, time shall not be of the essence in the performance of our obligations. 9.All of these Terms and Conditions apply to the supply of any goods as well as Services unless we specify otherwise. Your obligations 10.You must obtain any permissions, consents, licences or otherwise that we need and must give us with access to any and all relevant information, materials, properties and any other matters which we need to provide the Services. 11.If you do not comply with clause 10, we can terminate the Services. 12.We are not liable for any delay or failure to provide the Services if this is caused by your failure to comply with the provisions of this section (Your obligations). Fees and Deposit 13.The fees (Fees) for the Services are set out in the quotation and are on a time and materials basis. 14.In addition to the Fees, we can recover from you a) reasonable incidental expenses including, but not limited to, travelling expenses, hotel costs, subsistence and any associated expenses, b) the cost of services provided by third parties and required by us for the performance of the Services, and c) the cost of any materials required for the provision of the Services. 15.You must pay us for any additional services provided by us that are not specified in the quotation in accordance with our then current, applicable rate in effect at the time of performance or such other rate as may be agreed between us. The provisions of clause 14 also apply to these additional services. 16.The Fees are inclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority. 17.You must pay a deposit ("Deposit") as detailed in the quotation within days of acceptance. 18.If you do not pay the Deposit to us according to the clause above, we can either withhold provision of the Services until the Deposit is received or can terminate under the clause below (Termination). 19.The Deposit is non-refundable unless we fail to provide the Services and are at fault for such failure (where the failure is not our fault, no refund will be made). Cancellation and amendment 20.We can withdraw, cancel or amend a quotation if it has not been accepted by you, or if the Services have not started, within a period of 14 days from the date of the quotation, (unless the quotation has been withdrawn). 21.Either we or you can cancel an order for any reason prior to your acceptance (or rejection) of the quotation. 22.If you want to amend any details of the Services you must tell us in writing as soon as possible. We will use reasonable endeavours to make any required changes and additional costs will be included in the Fees and invoiced to you. 23.If, due to circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party's control), we have to make any change in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum. Payment 24.We will invoice you for payment of the Fees either: a.when we have completed the Services; or b.on the invoice dates set out in the quotation. 25.You must pay the Fees due within 7 days of the date of our invoice or otherwise in accordance with any credit terms agreed between us. 26.Time for payment shall be of the essence of the Contract. 27.Without limiting any other right or remedy we have for statutory interest, if you do not pay within the period set out above, we will charge you interest at the rate of % per annum above the base lending rate of the Bank of England from time to time on the amount outstanding until payment is received in full. 28.All payments due under these Terms and Conditions must be made in full without any deduction or withholding except as required by law and neither of us can assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part. 29.If you do not pay within the period set out above, we can suspend any further provision of the Services and cancel any future services which have been ordered by, or otherwise arranged with, you. 30.Receipts for payment will be issued by us only at your request. 31.All payments must be made in British Pounds unless otherwise agreed in writing between us. Sub-Contracting and assignment 32.We can at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all of our obligations to any third party. 33.You must not, without our prior written consent, assign, transfer, charge, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms and Conditions. Termination 34.We can terminate the provision of the Services immediately if you: a.commit a material breach of your obligations under these Terms and Conditions; or to make pay any amount due under the Contract on the due date for payment; or c.are or become or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtor; or d.enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or e.convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency. Intellectual property 35.We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights. Liability and indemnity 36.Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this section. 37.The total amount of our liability is limited to the total amount of Fees payable by you under the Contract. 38.We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for: a.any indirect, special or consequential loss, damage, costs, or expenses or; b.any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; or c.any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or d.any losses caused directly or indirectly by any failure or your breach in relation to your obligations; or e.any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services. 39.You must indemnify us against all damages, costs, claims and expenses suffered by us arising from any loss or damage to any equipment (including that belonging to third parties) caused by you or your agents or employees. 40.Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability. Data Protection 41.When supplying the Services to the Customer, the Service Provider may gain access to and/or acquire the ability to transfer, store or process personal data of employees of the Customer. 42.The parties agree that where such processing of personal data takes place, the Customer shall be the 'data controller' and the Service Provider shall be the 'data processor' as defined in the General Data Protection Regulation (GDPR) as may be amended, extended and/or re-enacted from time to time. 43.For the avoidance of doubt, 'Personal Data', 'Processing', 'Data Controller', 'Data Processor' and 'Data Subject' shall have the same meaning as in the GDPR. 44.The Service Provider shall only Process Personal Data to the extent reasonably required to enable it to supply the Services as mentioned in these terms and conditions or as requested by and agreed with the Customer, shall not retain any Personal Data longer than necessary for the Processing and refrain from Processing any Personal Data for its own or for any third party's purposes. 45.The Service Provider shall not disclose Personal Data to any third parties other than employees, directors, agents, subcontractors or advisors on a strict 'need-to-know' basis and only under the same (or more extensive) conditions as set out in these terms and conditions or to the extent required by applicable legislation and/or regulations. 46.The Service Provider shall implement and maintain technical and organisational security measures as are required to protect Personal Data Processed by the Service Provider on behalf of the Customer. 47.Further information about the Service Provider's approach to data protection are specified in its Data Protection Policy, which can be found The policy can be found on our company website. For any enquiries or complaints regarding data privacy, you can email: Circumstances beyond a party's control 48.Neither of us is liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. If the delay continues for a period of 90 days, either of us may terminate or cancel the Services to be carried out under these Terms and Conditions. Communications 49.All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party). 50.Notices shall be deemed to have been duly given: a.when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient; b.when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated; c.on the fifth business day following mailing, if mailed by national ordinary mail; or d.on the tenth business day following mailing, if mailed by airmail. 51.All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party. No waiver 52.No delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy nor stop further exercise of any other right, or remedy. Severance 53.If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable). Law and jurisdiction 54.This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

A woman sitting by her computer in a trading room

EISS China - Welcome Pack

Membership- Man With Van Logistics Ltd


Hello! 你好! Welcome to the Enhanced International Support Service (EISS) for China.



The Enhanced International Support Service for China is part of a Department for International Trade (DIT) programme designed to provide specialised, meaningful export support in vital markets for UK businesses.


The EISS China team is here to help you fulfil your export potential in China, providing market information and guidance, where needed, to enable you to plan your strategy. We can also make introductions to service providers who can offer commercial support to help you achieve export success.


The service works in close collaboration with DIT's network of International Trade Advisors (ITAs) in the UK and the commercial teams in the Embassy and Consulates across China. If your company does not have an allocated ITA, don’t worry, we will be able to refer you back to the ITA team in your local UK region so that you can get the full range of support available from DIT


Who can EISS China help?

The EISS China service has been developed to help high export potential UK companies to develop and grow their China business. China can be a complex market and we want to ensure that companies have the necessary experience and preparation to succeed, supported by the right resources.


Our Customer Journey explained

You have now registered for the service (either directly or through a referral from your ITA), and we will now assess the information provided to carry out a diagnostic process to determine your level of “China readiness”. This will enable us to guide you to obtain the right help at the right time. The outcome of this process will determine one of the following customer journeys:


  • Not quite ready – we will provide feedback and offer alternative sources of information and assistance

  • One-off enquiry - where you need a straightforward piece of information we will respond to your enquiry with up to date market intelligence reports or guidance documents as appropriate


  • Market advice – An online meeting or call will be offered with an EISS Adviser, specialising in your sector, or with specific business issue knowledge, to assist you in understanding the dynamics of the market in China and to support you to plan your next steps to develop and grow in a specific geography


  • In market services - Where a specialist third party service provider would be best placed to support you, we will help identify the support you may need and introduce commercial providers within our Overseas Service Provider Register.


Who delivers EISS China?

The EISS China service is delivered by Grant Thornton UK LLP and its partner the China-Britain Business Council under contract to DIT.

Overseas Service Providers

The Overseas Service Provider Register (Provider Register) comprises a range of third-party providers, who all have experience of servicing clients expanding in China and can supply a variety of specialist services to UK companies on a fee-paying basis. These include legal and accountancy services, event management, market research and PR /marketing support, and a variety of sub-categories of services within each of these areas.


Where services are required, we will select a minimum of three Providers from the Register who meet your brief and make warm introductions. Where a company wishes to pursue services offered by a Provider, they will do so on the Provider's terms of business. In certain situations, participant companies may require specialist services to facilitate working with Providers, for example if language skills are needed. This is what specialist broker support refers to in the list of services on the Provider Register, and where used, any support will be via separate engagements outside the parameters of EISS.


Please note that companies in specific UK geographies may be eligible for co-funded support to use these services through DIT's Internationalisation Fund. Where available, this is arranged through the ITA network (separate to EISS) who can help qualifying companies to understand what funding might be available.


Routes to using the Provider Register

  • Self selection: You are offered the opportunity to explicitly ask for certain services within your enquiry.

  • Diagnostic: our enquiries team may identify that you would be best supported by firms on the Provider Register, and then offer the opportunity to be introduced to a relevant selection of Providers.


  • Consultation: During a consultation with one of our EISS Advisers it may become clear that firms on the Provider Register would be well placed to help. In this circumstance either directly during that conversation, or in a follow up session, details will be developed to allow appropriate introductions.


The role of the EISS team

During the consultation, and prior to any introductions to Providers, your EISS Adviser will discuss the detail of the services you require, helping you to work towards creating a brief for the services required (though the responsibility for this brief remains with you). The EISS team will impartially identify a minimum of three suitably qualified Providers. The EISS team will then introduce you to each of the Providers identified, and you will then be free to speak directly with the Providers to understand more about your area of interest, and where appropriate they will provide you with a quotation for the specific services that are required. You will then be able to choose any of the Providers you are introduced to, or indeed, not to procure any services. You and the Provider will be responsible for taking conversations forward and confirming whether services will be procured. While the EISS team will not be directly involved, we do ask that we are kept informed of progress as it supports us in providing the service in the future to others.



Any commercial arrangements will be entered into directly between you and the Provider. For the avoidance of doubt, DIT and all involved in delivering the EISS service take no responsibility for introductions made through this service, and any subsequent activities, either to Providers or to participant companies. While some screening of Providers has been undertaken, participant companies should undertake their own appropriate checks. Any legal responsibilities and risks in taking up support from a business listed on the Provider Register are assumed by the participant company and the Provider. Please refer to the EISS General Terms and Conditions for details.

Our Commitment to You

Customer Charter

The EISS China programme is free. Our core objective is to support UK companies to grow their exports to China.


We will:


  • Respond to your enquiries in a timely manner, providing up to date market intelligence and guidance documents to inform you about how to do business in China


  • Arrange an appointment with an EISS advisor where appropriate to discuss your export plans in more detail and provide additional guidance to help hone your approach to the market, develop strategies for growth and consider additional commercial services


  • Assess your need for third party commercial services and make relevant warm introductions to a minimum of three providers from our Overseas Service Providers Register


Data Protection and Confidentiality

Please see the separate EISS amalgamated Privacy and Cookie Notice Policy which sets out our commitment to you in respect of how we handle, use and process the personal data that we collect about you. We respect your privacy and are committed to protecting your personal information.


The terms on which we provide services to you are set out in the EISS General Terms and Conditions. We take our clients’ confidentiality very seriously and have appropriate safeguards and security measures in place to protect your confidential information.


Customers who are referred to us via ITAs, DIT in China, the Devolved Administrations, or other channels will be given a copy of the terms and conditions and privacy policy along with this Welcome Pack. Please note that by continuing with the service you are indicating your acceptance of these terms and conditions. At an appropriate time they will also have an opportunity to acknowledge and choose their marketing preferences.


Liaising with DIT

To ensure that we are joining up the EISS service with the ITAs and DIT teams in China we will share updates on the support we have offered you with these individuals from time to time subject to the EISS amalgamated Privacy and Cookie Policy.


Completing your journey with us

The customer journey will end when we have addressed the requirements of your enquiry. This could be:


  • A response to a straightforward enquiry, with the inclusion of up to date market intelligence or guidance documents


  • The completion of a market consultation with one of our EISS Advisors, where the information and guidance provided enables you to move forward with your export strategy without further support


  • Referrals to appropriate Service Providers in our Overseas Service Provider Register, with whom you can engage on a commercial basis.


Your Commitment to Us

The EISS China programme is fully subsidised by DIT. Our core objective is to support companies to grow their exports to China. We need your help to:


  • promptly confirm, where offered, which meeting time offered to you is convenient for you to speak to one of our EISS Advisers;


  • ensure that we understand how the service is helping you;

  • to ensure we can continuously improve the service; and

  • to provide validated evidence to DIT about the value of export support services, which in turn helps to demonstrate the service value, even though it is fully subsidised by DIT.


At different stages during the journey, we will require you to provide us with feedback on:


  • Your satisfaction with the overall service and feedback for continuous improvement

  • Your experience of working with any of the Overseas Service Providers introduced to you

  • Details of export contracts and deals won following your use of the EISS China service

By continuing with the EISS China service, you accept the requirement to respond to requests for the feedback outlined above. Your responses are important. From time to time we may also ask if you are willing to be a case study for the service, so that DIT can share the experience you have had with other businesses like yours.



We want to hear from you if you feel unhappy about the Service that you have received from us. Letting us know your concerns gives us the opportunity to put matters right for you and improve the Service. If you have reason to complain you may do so in writing by post or email or by telephone. To make a complaint, or for details of our complaints handling procedures please email We undertake to acknowledge your complaint within three local working days and aim to resolve all queries within 20 business days.



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